Schedule a Demo

Common industry related pain points

Industries face specific challenges that stifle productivity and threaten long-term growth. They must decide to plug inefficiencies one at a time, or adopt a strategy to address multiple issues.

Challenges

Companies are faced with a variety of issues

Businesses implement a variety of industry-specific software and hardware systems to address issues, but one oversight is that businesses disregard one imperative factor - how do these systems seamlessly integrate together? Remember, technology should promote efficiency, not jeopardise it.

Construction

LOST REVENUE

Lack of integrated and robust financials, project management, and change order management make it difficult to track costs against budgets and inform decisions.

UNCONTROLLED EXPENSES

Firms struggle to control expenses amid seasonal workloads. Projects and headcounts fluctuate, but most solutions require per-user licenses and monthly subscriptions. Maintenance for on-premise software costs amplifies this burden.

DELAYED PROJECT ISSUE RESOLUTION

Without integrated solutions, firms have limited visibility into projects, tasks, change orders, and issues. They waste time troubleshooting issues as projects fall behind schedule.

DIFFICULTY TRACKING LABOUR

Workers cannot easily log time or expenses from the field, making it difficult to track activity from the job site to the office and document labour rates for certified and union job sites.

Distribution

POOR SALES

Without customer portals, distributors lose upsell and new sales to competitors, enabling customers to buy and track products and report issues to service.

MISSED OPPORTUNITIES

Inefficient distribution processes delay customer shipments and increase costs. Distributors miss new sales opportunities while scrambling to manage demand.

UNHAPPY CUSTOMERS

Lack of integration and visibility prolong deliveries. Product quality issues, late deliveries, poor communications, and delayed information hurt customer relationships.

RISING COSTS AND ERRORS

Manual and disconnected packing, shipping, and inventory management processes increase costs and risks. They cannot automate workflows, produce real-time status information, resolve trends, streamline distribution, and identify obsolete products.

Manufacturing

LOST SALES

Manufacturers that cannot integrate accounting, CRM, inventory, and warehouse management struggle to convert estimates to sales. Customers cannot resolve their issues without portal access to order entry, estimating, and product configurator.

LACK OF ORDER FLEXIBILITY

Without integrated back and front office systems, they cannot support changing customer and vendor requirements or compliance requirements.

POOR CUSTOMER SERVICE

Product quality issues, late deliveries, poor communications, and delayed access to information result in negative customer experiences and loss of customer accounts.

INEFFICIENT PROCESSES

Manufacturers must increase throughput, optimise resource schedules, reduce scrap, and boost quality with just-in-time inventory. Without integrated job costing, material planning, design, and scheduling, they cannot manage by exception, optimise inventory, and maximise resource utilisation.

Retail

NO OMNICHANNEL SALES SUPPORT

Without an integrated CRM and ERP solution that includes a customer service portal, retailers cannot streamline order fulfillment or support multiple payment options, omnichannel sales and service, and easy return policies.

SLUGGISH ORDER FULFILLMENT

Staff typically rekeys sales data into back-office systems or uses antiquated APIs to enter data, causing cost-prohibitive delays and product fulfillment mistakes.

DISCONNECTED FRONT/BACK OFFICES

They cannot manage customer interactions, support issues, pricing, or returns without a back-end application integrated with the web store.

SECURITY CHALLENGES

They face mounting risks and breaches without a centralised platform that supports industry best practices, including bank-level security, PCI compliance, and multi-authentication.

Conclusion

All businesses experience growing pains as they scale to support escalating demands. However, common challenges can transform into bottlenecks. Businesses should adopt new practices when they find themselves:

Relying on manual processes to perform internal operations and customer support
Continually adding new applications to manage routine processes
Working with conflicting versions of data
Struggling to gather real-time insights to inform decisions<

Need help to integrate your systems seamlessly?

Share this article

Powered by ERP. Transformed by Astraia

Privacy Policy Support PAIA Manual Contact Us